Refund Policy
At Player Casino, we are committed to providing a fair and transparent gaming experience. This refund policy outlines our procedures and rules regarding the refund of deposits and winnings.
Refund Terms
Deposits
- Refunds are available only for funds that have not been used for gaming
- Funds used for betting cannot be refunded
- Security checks apply to all requests
Winnings
- In general, winnings are non-refundable
- Exceptions are made only in cases of proven technical errors on the part of Player Casino
- Each case is reviewed individually
Refund Procedure
- Submitting a Request
- Contact the support team
- Provide your account details
- Explain the reason for your request
- Verification
- Our team will review your request
- Additional documents may be requested
- Transaction history is being reviewed
- Approval and processing
- If the request is approved, the refund will be issued within 14 business days
- The funds will be refunded via the original payment method
- You will be notified at every stage
Preventing Abuse
Player Casino reserves the right to refuse refunds in the event of:
- Suspected fraud
- Excessive refund requests
- Violation of the terms and conditions
- Suspicious account activity
Legal compliance
All refunds are processed in accordance with:
- Current Romanian legislation
- ONJN regulations
- Anti-money laundering policies
Contact
For questions about refunds:
- Email: info@playercasino.online
- Live chat: available 24/7
Our support team is ready to assist you with any additional information regarding the refund process.